Search our knowledge base, browse categories, or reach out to our support team β we're always here for you.
Find answers organized by topic below.
How to book, modify, or cancel a service.
12 articlesPayment methods, refunds, and invoice queries.
9 articlesAbout verification, ratings, and professional conduct.
7 articlesOur safety protocols, insurance, and guarantees.
6 articlesLogin issues, profile settings, and password help.
8 articlesHelp for service professionals registered on Plugus.
11 articlesQuick answers to our most common questions.
Plugus is an on-demand home services app. Download it, browse 50+ service categories, select a time slot, and a verified professional arrives at your doorstep. You pay only after the job is done to your satisfaction.
Plugus currently operates in 50+ cities across India including Silvassa, Surat, Mumbai, Pune, Ahmedabad, and more. Open the app and enter your location to check availability in your area.
Download the Plugus app, select a service category, choose your preferred professional, pick a time slot, confirm your address, and tap "Book Now." It takes under 60 seconds β no phone calls needed.
Yes! You can reschedule or cancel any booking up to 1 hour before the scheduled time at no charge. Open the app β My Bookings β select the booking β tap Reschedule or Cancel.
We accept UPI (GPay, PhonePe, Paytm), all major credit/debit cards (Visa, Mastercard, RuPay), net banking, and Plugus Wallet. Cash payments are also accepted at the end of service.
If you're unsatisfied, contact support within 24 hours of service completion. Approved refunds are processed within 3-5 business days back to your original payment method.
Yes. Every professional on Plugus undergoes government ID verification, police background checks, skills assessments, and must maintain a minimum 4.0 star customer rating to remain active.
We offer a 100% satisfaction guarantee. Contact our support team within 24 hours and we will either re-do the service at no extra cost or issue a full refund β your choice.
Our dedicated support team is available across multiple channels.
Send a detailed query and we'll get back to you within 2-4 business hours.
βοΈ Email UsUse the live chat feature inside the Plugus app for the fastest response time.
π± Open App