1. Overview
At Plugus Technologies Pvt. Ltd. ("Plugus," "we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and services (collectively, the "Platform").
By using the Plugus Platform, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.
This policy applies to all users of the Platform, including customers who book services and Service Professionals who provide services through Plugus.
2. Information We Collect
2.1 Information You Provide
When you create an account, book a service, or contact us, we collect:
- Personal Identity: Full name, email address, phone number, profile photo (optional).
- Address Information: Service address, saved addresses, location landmarks.
- Payment Information: Payment method details (processed securely through our payment partners — we do not store full card numbers).
- Communication Data: Messages exchanged with Service Professionals or our support team via the in-app chat.
- Feedback & Reviews: Ratings, reviews, and photos you share about completed services.
2.2 Information Collected Automatically
When you use the Platform, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers, browser type and version.
- Location Data: GPS coordinates (with your permission) for service area determination and Service Professional tracking.
- Usage Data: Pages viewed, features used, search queries, booking history, session duration, and interaction patterns.
- Log Data: IP address, access times, referring URLs, and app crash reports.
2.3 Information from Third Parties
We may receive information about you from:
- Social Login Providers: If you sign in via Google or Facebook, we receive your public profile information.
3. How We Use Your Data
We use your personal information for the following purposes:
3.1 Service Delivery
- Processing and fulfilling service bookings.
- Matching you with appropriate Service Professionals based on location, availability, and skill set.
- Enabling real-time tracking of your Service Professional.
- Processing payments and sending receipts.
3.2 Communication
- Sending booking confirmations, reminders, and status updates.
- Responding to your support inquiries and feedback.
- Sending service-related notifications via push notifications, SMS, or email.
3.3 Improvement & Personalization
- Analyzing usage patterns to improve our Platform and services.
- Personalizing your experience with relevant service recommendations.
- Conducting surveys and collecting feedback.
3.4 Safety & Security
- Verifying user identity and preventing fraud.
- Monitoring for suspicious or unauthorized activity.
- Ensuring the safety of users and Service Professionals.
3.5 Marketing
- Sending promotional offers, discounts, and updates about new services (with your consent).
- Displaying relevant advertisements within the Platform.
You can opt out of marketing communications at any time via app settings or by clicking "Unsubscribe" in any marketing email.
6. Data Storage & Security
We take data security seriously and implement industry-standard measures to protect your information:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 (HTTPS).
- Data at Rest: Sensitive personal data stored in our databases is encrypted using AES-256 encryption.
- Access Controls: Employee access to user data is restricted on a need-to-know basis with multi-factor authentication.
- Regular Audits: We conduct regular security assessments and penetration testing.
- Incident Response: We maintain a data breach response plan and will notify affected users within 72 hours of discovering a breach.
While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Our primary servers are located in India (AWS Mumbai region). Some data may be processed by our service providers in other jurisdictions with adequate data protection standards.
7. Data Retention
We retain your personal data for as long as necessary to provide services and fulfill the purposes described in this policy:
- Active Accounts: Data is retained for the lifetime of your account plus 3 years after account deletion.
- Booking Records: Transaction and service history is retained for 7 years for tax and legal compliance.
- Support Communications: Chat logs and support tickets are retained for 2 years.
- Marketing Data: Consent records and preferences are retained until you withdraw consent.
- Anonymous Analytics: Aggregated, non-identifiable data may be retained indefinitely for research and improvement.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Right to Portability: Request your data in a structured, machine-readable format.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Object: Object to processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw consent for data processing at any time (this does not affect processing before withdrawal).
To exercise any of these rights, contact us at privacy@plugus.com or through the "Data & Privacy" section in your app settings. We will respond within 30 days.
9. Children's Privacy
The Plugus Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete such information.
If you believe a child under 18 has provided us with personal data, please contact us at privacy@plugus.com so we can take appropriate action.
10. Third-Party Links & Services
The Platform may contain links to third-party websites, apps, or services that are not operated or controlled by Plugus. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
Plugus is not responsible for the content, privacy practices, or security of third-party websites or services.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:
- We will update the "Last Updated" date at the top of this page.
- We will notify you via in-app notification or email for significant changes.
- For changes that require consent under applicable law, we will obtain your renewed consent before processing your data under the updated policy.
We recommend reviewing this page periodically to stay informed about how we protect your data.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Plugus Privacy Team
We take every privacy inquiry seriously and aim to respond within 48 hours.