Terms of Service

1. Acceptance of Terms

Welcome to Plugus. By accessing or using the Plugus platform — including our website, mobile application, and any related services (collectively, the "Platform") — you agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Plugus Technologies Pvt. Ltd. ("Plugus," "we," "us," or "our"), governing your use of the Platform to discover, book, and pay for home services provided by independent service professionals ("Service Professionals").

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and complete registration information.
• Not have been previously suspended or removed from the Platform.

By using the Platform, you represent and warrant that you meet all eligibility requirements. If you are using the Platform on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Your Account

3.1 Registration

To book services, you must create an account by providing your name, phone number, email address, and service address. You agree to provide accurate, current, and complete information and to update it as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify Plugus immediately of any unauthorized use of your account. Plugus is not liable for any losses arising from unauthorized access to your account.

3.3 One Account Per User

Each user may maintain only one active account. Creating multiple accounts to abuse promotions, referral programs, or other benefits is strictly prohibited and may result in account suspension.

4. Services & Bookings

4.1 Platform Role

Plugus acts as a technology platform that connects Users with independent Service Professionals. Plugus does not itself provide home services such as cleaning, plumbing, repair, laundry, or salon services. Service Professionals are independent contractors and not employees, agents, or representatives of Plugus.

4.2 Booking Process

When you book a service through the Platform, you are entering into a direct service agreement with the assigned Service Professional. Plugus facilitates the matching, scheduling, and payment process but is not a party to the service agreement between you and the Service Professional.

4.3 Service Quality

While Plugus undertakes background verification and training for Service Professionals, we do not guarantee the quality, safety, or legality of services rendered. We encourage users to review Service Professionals' ratings, reviews, and profiles before booking.

4.4 Service Availability

Service availability depends on your location, time slot, and the availability of Service Professionals. Plugus does not guarantee that services will always be available in your area.

5. Payments & Pricing

5.1 Pricing

All prices displayed on the Platform are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Prices may vary based on your location, service type, and demand. Plugus reserves the right to modify prices at any time.

5.2 Payment Methods

We accept payments via:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking
• Plugus Wallet (prepaid credits)
• Cash (for select services, where available)

5.3 Additional Charges

In some cases, the Service Professional may recommend additional work beyond the original booking. Any additional charges will be communicated to you and require your explicit approval before being applied.

6. Cancellations & Refunds

6.1 Cancellation by User

You may cancel a booking through the app or website. Cancellation charges depend on timing:

• Free cancellation: More than 2 hours before the scheduled time.
• ₹50 cancellation fee: Between 30 minutes and 2 hours before the scheduled time.
• Full charge: Less than 30 minutes before the scheduled time or after the Service Professional has arrived.

6.2 Cancellation by Service Professional

If a Service Professional cancels your booking, Plugus will attempt to reassign another Service Professional. If no reassignment is possible, you will receive a full refund.

6.3 Refund Policy

Refunds are processed within 5–7 business days to the original payment method. If you paid via cash, refunds will be credited to your Plugus Wallet. Plugus may offer additional credits or discounts at its discretion for service quality issues.

6.4 Satisfaction Guarantee

7. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws.
• Harass, abuse, threaten, or discriminate against Service Professionals.
• Provide false, misleading, or inaccurate information.
• Attempt to circumvent the Platform to directly engage Service Professionals for future services.
• Use the Platform to solicit or advertise competing services.
• Reverse-engineer, decompile, or attempt to extract source code from the Platform.
• Create fake reviews or manipulate the rating system.
• Share your account credentials with third parties.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Plugus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Plugus's total liability for any claims related to the Platform shall not exceed the amount you paid for the specific service giving rise to the claim.
• Plugus is not liable for any damage to property caused by Service Professionals beyond the coverage provided by our insurance policy (up to ₹10,000 per incident).
• Plugus does not guarantee uninterrupted, secure, or error-free operation of the Platform.

You acknowledge that the limitations of liability above are fundamental elements of the agreement between you and Plugus, and that Plugus would not provide the Platform without such limitations.

9. Intellectual Property

All content on the Platform — including text, graphics, logos, icons, images, audio, software, and their compilation — is the property of Plugus or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any content from the Platform without Plugus's prior written consent.

The Plugus name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Plugus Technologies Pvt. Ltd. You may not use such marks without our prior written permission.

10. Termination

Plugus may suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination include but are not limited to:

• Breach of these Terms.
• Fraudulent or illegal activity.
• Extended period of inactivity.
• Requests by law enforcement or government agencies.

Upon termination, your right to use the Platform immediately ceases. Any Plugus Wallet balance may be forfeited if the account is terminated for cause. You may request deletion of your account and associated personal data in accordance with our Privacy Policy.

11. Changes to Terms

Plugus reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification via the app or email for significant changes.
• Provide at least 30 days' notice before changes take effect (where required by law).

Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. If negotiation fails, either party may pursue binding arbitration under the Arbitration and Conciliation Act, 1996.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: