How Can We Help? πŸ™‹

Search our knowledge base, browse categories, or reach out to our support team β€” we're always here for you.

Browse by Category

Find answers organized by topic below.

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Bookings & App

How to book, modify, or cancel a service.

12 articles
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Payments & Billing

Payment methods, refunds, and invoice queries.

9 articles
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Service Professionals

About verification, ratings, and professional conduct.

7 articles
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Safety & Trust

Our safety protocols, insurance, and guarantees.

6 articles
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Account & Profile

Login issues, profile settings, and password help.

8 articles
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Partner / Vendor

Help for service professionals registered on Plugus.

11 articles

Frequently Asked Questions

Quick answers to our most common questions.

What is Plugus and how does it work?

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Plugus is an on-demand home services app. Download it, browse 50+ service categories, select a time slot, and a verified professional arrives at your doorstep. You pay only after the job is done to your satisfaction.

Is Plugus available in my city?

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Plugus currently operates in 50+ cities across India including Silvassa, Surat, Mumbai, Pune, Ahmedabad, and more. Open the app and enter your location to check availability in your area.

How do I book a service?

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Download the Plugus app, select a service category, choose your preferred professional, pick a time slot, confirm your address, and tap "Book Now." It takes under 60 seconds β€” no phone calls needed.

Can I reschedule or cancel my booking?

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Yes! You can reschedule or cancel any booking up to 1 hour before the scheduled time at no charge. Open the app β†’ My Bookings β†’ select the booking β†’ tap Reschedule or Cancel.

What payment methods are accepted?

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We accept UPI (GPay, PhonePe, Paytm), all major credit/debit cards (Visa, Mastercard, RuPay), net banking, and Plugus Wallet. Cash payments are also accepted at the end of service.

How do I get a refund?

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If you're unsatisfied, contact support within 24 hours of service completion. Approved refunds are processed within 3-5 business days back to your original payment method.

Are the service professionals verified?

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Yes. Every professional on Plugus undergoes government ID verification, police background checks, skills assessments, and must maintain a minimum 4.0 star customer rating to remain active.

What if I'm not satisfied with the service?

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We offer a 100% satisfaction guarantee. Contact our support team within 24 hours and we will either re-do the service at no extra cost or issue a full refund β€” your choice.

Still Need Help?

Our dedicated support team is available across multiple channels.

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Call Us

Speak directly with a Plugus support agent. Available Mon–Sat, 9AM–8PM.

πŸ“ž Call Now
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Email Support

Send a detailed query and we'll get back to you within 2-4 business hours.

βœ‰οΈ Email Us
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In-App Chat

Use the live chat feature inside the Plugus app for the fastest response time.

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